Something not right?
Tell us what happened. We'd genuinely like to know — and we'll do everything we can to make it right.
Get in touch →Refueler is a small team building something we care about. If we've fallen short — a missed order, a reward that didn't arrive, something that just felt off — we want to hear it. Every message is read by a person. Please contact us, we are here to help you.
Write to us. Send a message to [email protected] and tell us what happened in your own words. There's no form to fill in. You don't need order numbers or account details to get started — just tell us what's on your mind.
We'll be in touch. We'll acknowledge your message within 24 hours. A real person on the team will read what you've written and send you a substantive response within 30 days. In practice, it's usually much sooner.
We'll sort it out together. If something has gone wrong on our side, we'll put it right — whether that means reissuing a reward, correcting your account, or simply being straight with you about what happened and why. You'll hear from us either way.
What can I raise?
A reward that wasn't issued or was the wrong amount
An order that wasn't ready or wasn't right
A data protection concern — how we've collected, used, stored, or shared your information
Anything else that felt wrong — we'd rather hear it
Email us: [email protected]
We aim to come back to you within 24 hours. If your concern is about your personal data or how we've handled it, this is the right address for that too — the same team looks after both.
For a full explanation of your rights under UK GDPR (Articles 15–22), take a look at our Privacy Policy. If you feel we haven't resolved your concern to your satisfaction, you also have the right to raise it with the Information Commissioner's Office at ico.org.uk.